The Digital Synergy Help Centre

Everything you need to know about getting started with us as well as solutions to common problems.

Latest

How to solve error 503 valid RCPT command must precede DATA

Problem: Your email client generates the following error: 503 valid RCPT command must precede DATA Reasons: This error usually occurs because of one of the following issues: A full cPanel mailbox Incorrect email address / typing error in your email

Read more »

What do I need to get personalised email addresses?

In order to get personalised email (eg: you@yourcompanyname.com) you will need 2 things: A domain What is a domain? A domain is your real estate on the internet. A domain is essentially rent from the registrar, and consists of only

Read more »

Outlook 2010/2013 Email Account Setup

Step 1: Launch Outlook 2010 Step 2: Select File on the main menu bar and select Add Account Step 3: In the account settings dialogue, click new. Step 4: Select Microsoft Exchange, POP3, IMAP or HTTP and click Next Step

Read more »

Outlook 2007 Email Account Setup

Step 1: Launch Outlook 2007 Step 2: Select Tools on the main menu bar and select Account Settings Step 3: In the account settings dialogue, click new. Step 4: Select Microsoft Exchange, POP3, IMAP or HTTP and click Next Step

Read more »

Thunderbird Email Account Setup

Step 1: Launch Thunderbird Step 2: Select File on the main menu bar, select New and then select Add Account Step 3: Fill in your name, email address and the password you chose while creating the account in cPanel. Step

Read more »